Privacy Policy

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, billing address, shipping address, and payment information when you place an order, create an account, book a service, or fill out a contact form. When you submit a device for repair, upgrade, or data recovery, we collect device information, problem descriptions, and any passwords or credentials you provide (which are deleted after service completion). We also collect technical information automatically, including your IP address, browser type, device information, pages visited, products viewed, and referring URLs, through cookies and similar tracking technologies.

We use the information we collect to process and fulfill your orders, communicate with you about your purchases and service status, provide customer support, deliver repair and upgrade services, process payments, improve our website and product offerings, send marketing communications about new products, promotions, and tech tips (with your consent), and comply with legal obligations. We may also use aggregated and anonymized data for analytics and business intelligence purposes.

When you create an account on our website, we collect your login credentials, saved addresses, order history, and wishlist items to provide a faster checkout experience and personalized product recommendations. Your payment information is processed securely by our payment processors and is never stored on our servers in plain text. We use your order history to recommend compatible accessories, suggest upgrade options, and notify you of relevant product releases or promotions.

When you submit a device for repair, upgrade, or data recovery, we collect device make, model, serial number, and a description of the issue. We may temporarily access your device to perform diagnostics and repairs. We do not browse, copy, or access your personal files, photos, or data unless specifically authorized for data recovery purposes. All device passwords and credentials are securely deleted immediately after service completion. We are not responsible for any data loss that occurs during the repair process and strongly recommend backing up all data before submitting a device.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your shopping cart contents, store your login session, analyze site traffic, and understand which products and services are most popular. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to browse products, add items to your cart, complete purchases, or access your account.

We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website, processing payments, shipping orders, or servicing devices, provided they agree to keep this information confidential. We may also disclose information when required by law, to protect our rights and safety, or to comply with a judicial proceeding, court order, or legal process. Payment processing is handled by secure third-party providers.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for all transactions, access controls, secure data storage, regular security assessments, and staff training. Our physical store location also maintains secure handling procedures for devices and customer information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected: order records are kept for tax and accounting purposes as required by law, service records are maintained for warranty and support purposes, and marketing preferences are retained until you opt out. When personal information is no longer needed, we securely delete or anonymize it. Device passwords and credentials are deleted immediately after service completion.

You have the right to access, correct, update, or delete your personal information and account data. You may also opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You can request a copy of your personal data or ask us to delete your account by contacting support@koretechllc.us. We will respond to your request within 30 business days.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it promptly.

Your personal information may be transferred to and processed in countries other than the one in which you reside, including through our payment processors, shipping carriers, and cloud service providers. We ensure that any such transfers are subject to appropriate safeguards and comply with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@koretechllc.us, call us at +1-646-933-1755, or write to us at Kore Tech LLC, 2558 84th St #1, East Elmhurst, NY 11370, USA.